Wholesale & Retail Businesses
INDUSTRIES
Wholesale and retail businesses, which struggle for sales growth under
the tight customer pressure, need operations management initiatives in order to:
the tight customer pressure, need operations management initiatives in order to:
- Improve
the customer experience journey. - Recognize
and take advantage of any potential revenue opportunity. - Decrease
the sales-related and purchasing costs.
Bedor EXCEM plays a key role in the achievement of
the aforementioned objectives by supporting the clients in:
the aforementioned objectives by supporting the clients in:
- Salesforce skills
improvement, in order to achieve consistency to high performance service levels. - Resources planning
and activities scheduling to maximize the productive time and cover the buyer segments demand under an optimum way. - Design & implementation
of working procedures that are simple and focused at the front line. - Performance
measurement and incentives systems aligned to business targets and current priorities. - Procedures preparation
and training on complaints handling. - Systemization
of the knowledge transfer and skills training on best practices. - Setting clear objectives
at all organizational layers. - Tracking on agreed KPI’s
to ensure outcomes are in line with expectations and provide early warning of variances. - Structured & regular
reviews that are cascaded through the organizational structure. - Establishing
a culture of accountability paired with the development of managerial skills.