Banking & Insurance Services
INDUSTRIES
Banking & Insurance companies compete in a market where customer retention and sales growth are key variables for their long term success.
At Bedor EXCEM, we understand that our contribution, as a priority, must be oriented to the following issues:
At Bedor EXCEM, we understand that our contribution, as a priority, must be oriented to the following issues:
- Simplification of the service delivery processes and reduction of the Lead Time.
- Reduction of non-value added activities, failure demand and double handling.
- Reduction of the work backlogs.
- Establishment of service level management and SLA monitoring.
- Transparency on schedule parameters, in order to make clear to everybody how much progress is needed everyday and with how many resources.
- Improvement of the cross-functional employees’ skills and breakdown of the organizational silos.
- Systematic codification (in procedures) of the best practices and transfer of the knowledge to all employees involved.
- Establishment of formal training and coaching for the preparation of skillful leaders.
- Early highlight of the occurring delays, so as to recover the schedule with minimum effort.
- Clarity in roles, responsibilities & accountabilities, paired with minimization of the organizational layers and optimization of the corresponding span of control.
- Clear procedures on specifications & system functionalities for all activities related to each working position.
- Optimization of the information flows between departments.